Customer Return Form

This form must be completed in order for your return to be authorized. Failure to complete this form means Allfix ltd are unable to raise a collection.

Please Note: all packaging, where applicable must be returned with the goods undamaged.


IMPORTANT - Goods supplied as ordered and returned for credit must be accompanied by an Invoice Number. Special orders cannot be returned for credit or exchange.

1. FAULTY PRODUCTS

  • a) Products that are faulty must be returned within the manufacturers warranty period which is usually 12 months.
  • b) The complete product must be returned unless, if agreed by the Company, a specific part may be returned.
  • c) Products within the manufacturers specific warranty period will be repaired, replaced, or a refund given at the discretion of the Company.

Allfix does not accept liability for indirect or consequential loss.

2. NON-FAULTY GOODS

  • a) Products must be complete and in their original packaging with any instruction leaflets.
  • b) Products must be returned within one month of the purchase date.
  • c) Refunds for any products not required are at the discretion of the Company.
  • d) Non-standard products that have been ordered specially cannot be refunded.

3. PROCEDURE FOR RETURNING FAULTY PRODUCTS TO ALLFIX (or requesting a replacement).

Please contact us and have ready the following information:

  • a) The invoice number
  • b) The date of purchase
  • c) The product code(s)
  • d) The reason for returning the products

You will be advised of how the products will be exchanged or of the issue of a refund.

4. SHORT OR NON-DELIVERY

If you experience a short or non delivery, please contact us have ready the following information:

  • a) The invoice number
  • b) The date of purchase
  • c) The product code(s)

Our sales advisers will investigate the problem and refer back to you as soon as possible.

  1. Contact Details

  2. Company Name*
    Please enter the company name.
  3. Contact Name*
    Please enter a contact name.
  4. Contact Number*
    Please enter a valid contact number.
  5. Contact E-Mail*
    Please enter a contact email address.
  6. Collection Address
    (if not the invoice address)
    Please enter a collection address.
  7. Return Details

  8. Delivery Note Number
    (Our Order Number)*
    Please enter a delivery note number.
  9. Item (1)

  10. Item Description (1)*
    Please enter a description for your first return.
  11. Item Quantity (1)*
    Enter a quantity for your first item.
  12. Reason For Return*
    Please indicate your reason for return.
  13. More Info*
    Please provide more details about return item 1

    What is wrong with the item and what were you doing when this happened?

  14. Item (2)

  15. Item Description (2)
    Invalid Input
  16. Item Quantity (2)
    Invalid Input
  17. Reason Code (2)
    Invalid Input
  18. More Info*
    Please provide more details about return item 2

    What is wrong with the item and what were you doing when this happened?

  19. Item (3)

  20. Item Description (3)
    Invalid Input
  21. Item Quantity (3)
    Invalid Input
  22. Reason Code (3)
    Invalid Input
  23. More Info*
    Please provide more details about return item 3

    What is wrong with the item and what were you doing when this happened?

  24. Item (4)

  25. Item Description (4)
    Invalid Input
  26. Item Quantity (4)
    Invalid Input
  27. Reason Code (4)
    Invalid Input
  28. More Info*
    Please provide more details about return item 4

    What is wrong with the item and what were you doing when this happened?

  29. Customer Feedback

    For further assistance, call os on 01202 519 066 or e-mail us at sales@allfix.co.uk

  30. Other Comments
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